Frequently Asked Questions


What Payment Options Do You Accept?

We accept all major credit card cards including American Express, Visa, MasterCard and Discover.

We also accept PayPal, check and wire transfer.

Do You Charge Sales Tax?

YLighting is legally required to collect sales tax in most US and Canadian states and provinces that we ship to. We calculate these tax amounts based on state/provincial laws of the shipping address entered at Checkout. For trade professionals such as designers, contractors and architects who have a resale certificate, taxes can be waived. Contact our Trade Team and they can assist you in submitting the proper tax exemption forms.

What Is Your Cancellation Policy?

We will attempt to accommodate your request. Click here to see our full cancellation policy.

Do You Offer A Trade or Volume Discount?

We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please click here to learn more about our trade program.


Where Is My Order?

Click here to contact Customer Service.

How Much Does Shipping Cost?

We offer free shipping on most orders over $49. Orders that do not meet the $49 threshold are charged a $12.99 flat rate shipping fee. There are select product exclusions that do carry associated shipping or handling charges. In these cases, the total shipping charges are clearly identified on the product page or during checkout. For select products, upgraded delivery options may be available for purchase during checkout.

Do You Ship Internationally?

We are working to support the shipment of more and more items every day to Canada, however, there are some product exclusions. Our Customer Service team will confirm your order within 24-48 hours. Click here to read the shipping policy for Canada.

What If I Live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?

For these locations, additional shipping fees may apply. Our Customer Service team will confirm any such fees 24-48 hours after your order is placed, and will not finalize your order until you accept the final terms.

Will You Ship To My PO Box?

Unfortunately, we cannot ship to PO Boxes or Military APOs.

Returns and Damages

What Is Your Return Policy?

We accept returns on a vast majority of our products (in new condition and original packaging) within 30 days of receipt, unless otherwise noted on the product page. Click here to see our full return policy.

How Much Time Do I Have to Inspect My Package For Damage?

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.

What If My Order Arrives Damaged?

If by some chance, your item was damaged during transit, please contact our Customer Service team.