The Opportunity:

With a $6M+ in owned inventory, $8M+ in annual returns/reverse logistics, $10M+ in annual carrier spend, and a 15%+ projected growth rate through 2023, we’re looking for a high performing Logistics and Transportation expert who can help us build the frameworks, processes, and practices to deliver consistent and predictable customer experiences that scale with our aggressive growth. If you have a passion for Logistics and Transportation and are interested in joining a winning team of industry leading ecommerce professionals, please read on! 

 

Responsibilities:

·       Maintains strong inventory accuracy controls + warehouse performance

o   Optimizes Receiving + Inventory Control process at both our East Coast 3PL and West Coast owned warehouse

o   Monitors warehouse days to ship + on time performance for outbound shipping + inbound receiving

o   Develops procedures and implements technology to ensure strong inventory controls, regular cycle counts, etc. for both 3PL and Reverse Logistics Warehouses

·       Optimizes reverse logistics/open box processes

o   Receiving + quality inspection of customer returns

o   Bulk + individual RTV inventory control + management

o   Open Box inventory management + order fulfillment

·       Manages Carrier Decisioning + Compliance at all levels including

o   Post-shipment profitability analysis for new vendors, in partnership with Merchandising and Vendor Management teams

o   Monthly COGS reviews to identify + implement opportunities to reduce freight costs

o   Carrier contract negotiation including pricing analysis and carrier sourcing

·       Manages daily production processes to ensure consistent customer experience and financial performance

o   Manages a team of specialists ensuring daily, weekly and monthly workloads are tracked and audited for compliance.

o   Manage attendance, timekeeping and time off requests, coaching when needed and corrective actions taken when required.  

o   Oversee and assist with complex or escalated customer issues.

o   Shipment scheduling + processing for Lumens initiated shipments, including management of ocean + air shipments originating EXW Europe and their respective domestic LTL/Small Parcel handoffs

o   Carrier OS&D claims filing + reimbursements with all Small Parcel, LTL Freight, White Glove, and Ocean LCL carriers

o   Canadian import/export processing, including maintaining procedures for NRI imports into Canada

 

Qualifications:

• Degree in Supply Chain, Logistics, or related discipline
• 4+ years of increasing responsibility in logistics/supply chain positions, including working directly with carriers and warehouse teams
• 2+ years of people/process management experience
• Proven record of being self-driven, fast learning, and resourceful
• Proven record of working effectively with cross-functional teams
• Command of Windows, MS Office, strong Excel skills, multiple web browsers
• Ability to quickly learn new computer systems/programs

 

Key Performance Metrics:

• Passion for providing a best in class customer experience
• Experience working within a drop-ship logistics as well as owned inventory
• Strong critical thinking and problem-solving skills 

Location: Sacramento, CA
Compensation: $80,000 - $100,000
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

This role will lead UX design, be a tireless advocate of the customer, influence vision and implementation of new features, and act in an advisory role for cross-functional teams and groups throughout the organization. The ideal candidate designs current and future user experiences for our eCommerce channels that meet long- and near-term business goals and user needs (e.g. KPI's and user success metrics). These will be in support of the organizational roadmap while effectively collaborating with managers, product managers, engineers, and researchers. The User Experience Designer is responsible for maintaining the user experience design vision that optimizes the website experience by addressing customer friction points, reviewing, and prioritizing voice of the customer feedback, developing best-in-class eCommerce experiences, and iterates design via continuous testing of hypotheses and value propositions.

 

Responsibilities:

• Champion user experience design throughout the organization and contributes to making it an essential process for improvement and innovation
• Serve as a subject matter expert and thought leader on user experience design
• Contribute to the early stages of the design process, from research through concepting, prototyping, and building, but also supporting the later stages of feature development to ensure integrity of design principles
• Effectively apply consumer insights to a variety of digital solutions including but not limited to: journey maps, UI flows, and storytelling deliverables
• Use and be an advocate for the human-centered design process, as well as act as a design generalist
• Work through design problems from beginning to end: conceptualizes new features, designs storyboards, workflows, interactions, wireframes, high fidelity mockups, and design standards based on business goals and user research
• Utilize A/B testing tools to support the research and validation of consumer hypotheses and value propositions across multiple projects and new features

 

Qualifications:

• 5+ years of digital eCommerce product or service design experience
• 3+ years of hands-on user interface or interaction design with human-centered design approaches, methods and tools to solve complex problems
• Ability to communicate and translate of UX insights/strategies into astute design layouts and systems, strong understanding of sound design principles
• Comfortable as a design generalist with a diverse toolkit to understand, build and communicate an end-to-end- experience (eg Low-fidelity sketching, user journey, mapping, wireframes, prototyping, service blueprinting, creating experience or design principles)
• Proficient in in common design tools such as, but not limited to: UXPin, Axure, Abstract, InVision Studio, Sketch, Figma, Adobe CC and business support applications including JIRA and Confluence
• Ability to read, write and interpret business and technical documents
• Extensive knowledge of eCommerce technologies, including eCommerce platform capabilities, complementary website tools, and A/B testing tools.
• BA/BS in Design, preferably in UX related fields of HCI, Industrial Design, Product Design, Architecture or Graphic Design

 

Personal Characteristics:

• Proven passion for customers and getting it right for them
• Innovative thinker who balances creativity with driving business results
• Strong collaborator who embraces change, designs with curiosity and empathy, and brings a positive, optimistic mindset to the team of project managers, product managers, business leaders, brand marketing and design
• Tolerance for ambiguity and superpower for translating it into organized and clear steps
• Comfortable discussing and facilitating discussions with colleagues and senior leadership
• Possesses proven organizational skills with attention to detail and the ability to prioritize and manage competing demands

 

Location: Sacramento, CA or Walnut Creek, CA / Remote for the right candidate

Compensation: $85,000 - $125,000 annually

Benefits: access to health benefits + 401K + 3 weeks annual paid time off

The Opportunity:

The Customer Service Representative will assist clients with their orders. This includes inquiries about order status, shipping information, product details, damages, and returns. The role also communicates directly with our vendors and inside sales team regarding all aspects of clients’ orders.  Shifts for this role are Monday- Friday between the hours of 6am-5pm and Saturday 7am- 3:30pm.  Benefits include 15 days of PTO, Holidays, and Sick days. 

Lumens distinguishes itself by having the best sales and service team in the space. So, the ideal candidate is a proven winner and can establish themselves as a leader with the current team of strong performers. This candidate has a proven track record of providing superior customer service, great attention to detail, has a strong work ethic and lead from the front mentality.  

 

Responsibilities:

• Fulfill customer inquiries via phone/email such as inventory/stock levels, order status, claims/returns, product details, and assembly issues
• Enter orders for customers, including billing info
• Work with inside sales team on existing and new orders, shipping quotes, returns, and other customer issues
• Communicate with vendors about lead times, back orders, product details, claims/returns/credits
• Other projects and tasks as needed
• Enter drop ship orders on vendor’s websites
• Use shipper software such as UPS Quantum View, and World ship 

Qualifications:

• BA/BS or at least 2 years of relevant high-end retail or customer service experience
• Home Furnishings, Lighting and/or Design Experience a Plus
• Proven record for being self-driven, fast learning, and resourceful
• Ability to successfully manage several details at once
• Command of Windows, MS Office, multiple web browsers
• Ability to quickly learn new computer systems/programs 

Key Performance Metrics:

• Ability to keep pace in fast growing company
• Attention to detail
• Complete all tasks in a thorough and time efficient manner
• Comfortable on the phone
• Comfortable multi-tasking across multiple software applications
• Self-Driven with Strong Work Ethic
• Highly organized
• Professional demeanor on the phone and email to vendors and customers
• Friendly, yet persuasive communication approach
• Knowledge of logistics

• Moderately physical in that the activities performed are of an administrative nature
• Occasionally be required to lift up to 25 pounds
• The noise level exposure is moderate in that it functions in an open office setting with computers and printers with light traffic

The Opportunity:

The candidate would lead development of key areas of eCommerce platform stack which is mix of home grown and commercial systems, and several SaaS based integrations.  The candidate must have hands-on experience leading eCommerce implementations with emphasis on above areas, with proven ability in design, architecture, hands-on technical development and management of engineering teams and processes in an onshore/offshore setting.

Responsibilities:

• Provide technical management in driving implementation of our strategic roadmap in areas of PIM, Inventory, OMS, ERP, database systems, SaaS integrations.
• Design, develop, integrate extensible capabilities that are performant, scalable, secure and with data quality.
• Lead developers in a global setting, drive technical implementation, remove technical roadblocks.
• Perform hands-on development as needed (Python, SQL, Shell, JavaScript), engage in problem solving, troubleshooting exercises.
• Responsible for on-time delivery, deliverable quality, and application support.
• Collaborate with various cross-functional teams internal or external partners for implementation needs.  
• Understand business need, priorities, drive creative thinking to solutions, develop proof-of-concepts.
• Drive best practices in development lifecycle, testing, development tools and processes.

 

Qualifications:

• 7-10+ years development experience in eCommerce platform stack, with functional knowledge in PIM, OMS, Inventory systems, and ERP.
• Strong development experience (7+ years) in – Python, JavaScript, shell, SQL as a must. Java/PHP is a plus.
• Strong experience in SQL and databases(5+ years) – either MySQL and or SQL Server is a must.
• Proficiency with Linux OS (5+ years), shell scripting is a must.
• Experience with agile development, release lifecycle, use of tools like  GitHub, Jenkins, other Release management tools, Testing / Automation tools  is a must
• Experience leading technical team of developers, QA, and having sound project management skills is a must.
• Strong development experience with web services – SOAP / REST, and SaaS integrations
• Strong background in data management, data quality, and governance principles.
• Proficiency with other tools –e.g., MS Teams, Excel, PowerPoint, JIRA, Confluence or equivalent
• Proficiency with SQL IDE, VsCode, Eclipse, or Vi.
• Experience with Internationalization implementations is a plus. 

Key Performance Metrics:

• Possesses hands-on technical skills to make an impact - influence, coach, train others.
• Ability to manage priorities, set expectations, possess basic project management and organization skills.
• Demonstrates strong critical thinking with urgency, and a problem solver.
• Analytical, data driven - ability to understand metrics, business context, decisioning and reasoning.
• Creative thinker who balances solutioning with practical needs that drive result and impact.
• Strong verbal and written communication skills.
• Strives to think of end users and customers and getting it right for them.
• Comfortable managing ambiguity and rapid changes in a fast-paced environment.
• Approaches tasks with optimism and a forward-thinking approach.

Location: Sacramento, CA / Walnut Creek, CA / Northern California (Hybrid Schedule)
Compensation: Competitive Base Salary
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

Lumens is entering a new phase of growth and innovation. We are looking to create an agile, responsive, and dynamic Inside Sales Team to serve our B2B customer segment. This team will play a key role in the acquisition of new prospects and the capture of first orders. Candidates should enjoy combining superior listening and communication skills with an in-depth knowledge of our products and services. You should be competitive, entrepreneurially minded, and have a passion for selling.

An Inside Sales Representative will be responsible for ensuring our Trade Partners have a best-in-class experience with our brand. The position requires the ability to sell in a multimedia client contact environment including calls, chats, and emails. While primarily an inbound position, candidates will make outbound welcome calls to newly acquired prospects. The ideal candidate is an experienced sales professional with exceptional phone skills, is a time management expert, and truly loves connecting with people.

 

Responsibilities:

• Qualify and register new Trade prospects who contact us via the phone or chat
• Execute outbound welcome calls to newly self-registered Trade Partners
• Adherence to a team based daily coverage schedule
• Maintain expert level knowledge of our products and vendors
• Assist Trade Partners with product information and lead time questions via phone, chat and email
• Create and proactively manage a short timeframe quote to first order pipeline via a CRM (Netsuite)
• Meet or exceed monthly sales quotas

 

Qualifications:

• Bachelor’s degree preferred
• 3-5 years experience providing phone/chat based sales & service
• Experience with CRM tools (Netsuite preferred)
• MS OFFICE suite of products Word, Excel, PowerPoint and Outlook
• Design, home furnishing, or lighting experience preferred but not required

 

Location: Sacramento, CA / Walnut Creek, CA / Remote for the right candidate

Compensation: $17/hr - $19/hr + commission

Benefits: Access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

Lumens is expanding its foundational go-to-market team for its B2B business that sells to the trade (interior designers, architects, contractors, etc.). The Enrollment Agent will help grow our B2B channel by signing up new trade accounts and energizing the newly-enrolled trade partners to maximize their value. The primary means of engagement will be via outbound phone calls with email and text follow-ups. Lumens is looking for someone who can efficiently develop great relationships with prospects and customers through those channels. 

 

Responsibilities:

• Tasked with speaking to every new lead that comes into our program
• Make 75+ outbound calls a day to build client base
• Verify lead or account is eligible for trade partnership
• Probe inactive or new accounts to determine where they are purchasing, what pricing they are getting, and how we can earn their business
• Respectfully communicates with the department supervisors, other enrollment agents, and Trade Account Managers
• Work with Account Managers, introducing qualified and interested clients for the Trade Account Manager to engage with
• Handles customers with care, empathy, and sincerity regarding their issues
• Performs other duties as assigned by management
• Successfully manage and overcome prospect objections
• Understanding a lead’s needs and effectively communicating how Lumens’ brands can meet them
• Defining the pre-sales process and consistently using NetSuite / other technology systems to document prospect interaction ensuring efficient lead management
• Ensure 100% satisfaction with all customers

Key Performance Metrics:

• Meet and exceed leads worked, enrollment & activation targets
• Drive retention / recurring revenue

 

Qualifications:

• Previous experience with the design, home furnishing or lighting industries is preferred
• Four-year degree or relevant work experience
• Excellent verbal and written communication skills with attention to detail
• Previous sales and/or Business Development experience required, particularly in outbound / sales development
• Consistent measurable over-achievement in past experiences
• High-energy, passionate, friendly, and a positive attitude
• Technically-savvy: Familiarity with NetSuite, SalesLoft, and other tech systems is preferred
• Entrepreneurially driven and capable of advising best practices
• Ability to forge strong business relationships over the phone
• Competitive and rigorously focused on results
• Understands e-commerce and retail
• Resourceful and self-driven with strong work ethic
• Strong analytical skills – able to organize data to identify opportunities
• Strong negotiation skills
• Excellent verbal and written communication skills
• Sales and service mindset
• Loves design, real estate, or consumer products

 

Location: Sacramento, CA
Compensation: $17 - $19/hr + Commission
Benefits: access to health & other benefits + 401K + 3 weeks annual paid time off